![]() ![]() Two years later, I was surprised TurboTax wanted to woe me back with free software and an apology when I told them why I had abandon the software. I got a rude representative who after insulting me, told me to buy another tax software. ![]() I had a question and called your support service. Normally, I purchase a fresh copy at some store or another or from an online vendor. The advice they offered was completely WRONG! And just let me tell you just how much I enjoyed listening to the customer service representative eating his lunch while on the phone with me! Surely they get a lunch break right! Ridiculous! A complete joke and you can bet EVERY SINGLE CHANCE I get to tell people what a crappy program TurboTax is, I will SURELY take it! Not only does the system have flaws THAT I WILL BE PAYING for, but their customer service department is a joke! After speaking to my CPA, it makes me think, customer service is filled with a bunch of want to be accountants. I mean surely a computer can’t make a mistake! Yeah they stand behind their product, but they do not guarantee that it is correct! Well unless you pay extra for their fancy audit service. I have used TurboTax for years however, after the debacle I have been dealing with, I will NEVER EVER even consider nor recommend this program to anyone! They sure don’t mind taking your money, but as soon as you call and say “hey, I think there is a glitch in your system which caused my taxes to be off by over 40K” they don’t want to hear any of it! Of course it can’t be the systems fault. All ended well, but overall not an enjoyable, week-long ordeal trying to obtain customer service. They are just too hard to connect with, although once I connected, the refund process went smoothly. I’ve used Turbo Tax in many previous years, but after all this I’m not sure I’ll use them anymore. If you reach Derrick, be sure to thank him. The longest part was waiting for someone to answer. If you’re calling about a credit, he’ll give you a refund # as well. When you call, have your incident ID # handy if you have one, as well as your order # from your receipt if you have one of those, too. Derrick was very professional about the situation and credited the $36.99 to my credit card with no hassle. I had an issue wherein I was charged $36.99 for a state tax return that I did not want to file. The number at which I finally reached them is 88, and a very pleasant young gentleman named Derrick (sp?) answered after about a 25 minute hold. ![]() I had an unusually, unexpectedly pleasant experience with Turbo Tax today. We asked if TurboTax checks returns for common errors before allowing the customer to file and the agent told us that was an option available in the software. That moved our call to a customer service representative. We thought that was the only function of the line until we pressed 0 twice. We called the TurboTax customer service line, but we were greeted with an automated system that wanted to check the status of our tax return. There is no customer service email address or form for TurboTax. If you need specific help for an audit or other tax problem, you can call customer service or access the forum where tax questions are answered for FREE. Both give the customer access to customer support and information on TurboTax software. You can choose to visit for customer support or for the main general website. Commerce Center PlaceTucson, AZ 85706 Official Website The following mailing address is for Intuit, the manufacturer of TurboTax software. That will connect you with customer service. If this is not the information you’re looking for, this phone number is not worth anything unless you press 0 twice. This line does offer customers the ability to access information on tax returns you’ve filed. The customer service department is open from 5 A.M. We’ve attempted to bypass these systems with every Intuit product we’ve reviewed, but we’ve yet to find out how customers can access a general customer service line. Without the incident number you cannot contact customer service. Intuit has a horrible system in place that forces customers to enter information on the support website to access a customer service phone number and incident number. Click here to leave a comment about your customer service experience. In order to find the contact information you’re looking for you have to search through the FAQs sections in case an answer has already been provided, but we’ll help fast track you to customer service. The support page for TurboTax is nothing more than a list of brief statements, questions and links. You can choose to file your taxes using the software or print out your tax forms and mail them as needed. The software connects your personal computer to the Internet for e-filing and online updates. TurboTax is a personal and business income tax filing software from Intuit. Contacting TurboTax Customer Service Center ![]()
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